LIST OF THE HELP VIDEOS ON THIS PAGE:

How AHVISE “How it Works” (general overview)

REGISTRATION
Logging in & out
Filling out your profile
Meeting your AHVISE Coordinator

PLACEMENTS
Creating Placements
Editing Your Placements
Preparing for a Volunteer coming
During the Placement
After your Placement

PAYMENTS
Donating towards the Placement costs

CONTACTING US
Feedback, complaints & disputes
Getting help & support
How to open a Support Ticket

Short Overview…

When you first register, you will automatically be redirected to the Families profile page. Now you can log in and out of the website anytime to update your details. When you have completed your profile questions you can then go “Create a Placement” (video training below). One of our Coordinators will view the Placement when you place it and if all the necessary information is there they will then APPROVE it to go live.

You can always log in and out of the AHVISE website from any computer with your username and password.
You can use your email address instead of your username – either work for logging in.

If you can’t log in for some reason, you can request a new password on the LOG IN box.
Once you have reset your password you should be able to log in as normal.

If you still can’t log in, please contact our Support via the Contact Support Page HERE.

Short Overview…

When you first register, you will automatically be redirected to the Family profile page. Now you can log in and out of the website anytime to update your details. You can also Create a Placement anytime. Our Coordinators will check it and APPROVE it for you so registered Volunteers can see your Placement, and apply for it.

Once logged in – you land on the profile page – and the profile page has a few “metaboxes” which you simply click on to open them up. Click and open – fill them in as best you can!

Don’t forget – You have to “Create a Placement” for a Volunteer to see you need them. If you just complete your profile, that isn’t enough – you must ALSO Create a Placement.

If you have any issue with any part of this process simply contact us via our Support Contact Support Page HERE.

Short Overview…

When you first register and complete your profile, our web support will see your registration. However, a Coordinator will not know about you, in most cases, until you Create a Placement.

Therefore if you want to speak to your Coordinator BEFORE placing a Placement, you need to contact us via support.

Once you do create a Placement, your area Coordinator will read your Placement and look for a suitable Volunteer. She may also call you to discuss some points about your Placement.

Your Coordinator will give you a contact number and email for you to use if you need to before, during or after your Placement.

Contact us via support if required, via our Support Contact Support Page HERE.

Short Overview…

After you sign up and complete your “profile page” (see above videos) you can now “Create a Placement”.

To do so, simply go to the top of the website (hover over your name – top right of the screen) and you will see a dropdown menu option for creating placements, and editing placements.

Click on “Create a Placement”.

Complete the Placement Form as best you can – and at the end simply click on PREVIEW.
If it is acceptable (double check the whole page – make sure there is NO PERSONAL INFO in the Placement,
then click on SUBMIT – (top right of the screen).

One of our Coordinators will check and APPROVE your placement within a few days.

If you need clarification on anything, contact our Support via the Contact Support Page HERE.

Short Overview…

Once you have created your Placement, you can’t “edit” it until it is APPROVED.

Once it is approved, you can edit it by visiting the EDIT PLACEMENT option in the dropdown menu – go to the top of the website (top right) and hover over your name – the dropdown menu will offer an “EDIT PLACEMENT” option. Click on that.

Once you go to that page – you will see your current live Placements. Hover over the Placement you wish to edit, and some options appear under the Placement title text. Click on Edit.

Edit as you please, then click on SUBMIT to save your changes. All edits go live immediately after saving.

Need more help with your Placement, contact our Support via the  Contact Support Page HERE.

Short Overview…

When you know a Volunteer is booked to come visit your family, keep a good line of communication up with them including what clothes to bring, how the eating arrangements will work, do they need to bring food, sheets, etc.

Most Volunteers are also interested in phone and internet coverage, how the student is going at school and topics you want them to focus on during their visit.

Get in touch with your Volunteer to plan ahead better, for both you and them.

Need more help with your Volunteer planning, contact your Coordinator via the Contact Support Page HERE.

Short Overview…

While your Volunteer is at your property to help your child, keep your Volunteers safe and let them know about your area, places they can visit, and let them experience your farm life and give them a staycation that isn’t all work!

Help them get settled in, let your Coordinator know they have arrived, and when they leave.

If you have any questions in regards to your Volunteer, simply contact your Coordinator direct or via our Contact Support Page HERE.

Short Overview…

After your Volunteer leaves, it’s a great time to get in touch with your Coordinator, and let her know how it went.

Many Families stay in touch with their Volunteers, and some even go back again the next year!

Let us know any helpful feedback!

Contact our Support via the Contact Support Page HERE.

Short Overview…

Visit our Financial Hub (see menu tab at the top of the website).

Inside the Financial Hub for Families you will see instructions on how to pay online with your CC or pay via bank transfer.

You simply select the Placement you are making a payment towards, and enter your CC where indicated.

If you have any questions in regards to your payment, you may want to change the amount etc, please contact your Coordinator direct first, and then you can also contact us direct via our Support Contact Support Page HERE.

Short Overview…

Essentially, AHVISE is managed by Lyn French, and Aussie Helpers, although running the program, do not get involved in the day to day running of the program.

Therefore please do not contact Aussie Helpers unless a serious emergency.

All AHVISE matters and correspondence should go direct to Lyn French.

If you need to discuss an issue and need assistance, simply contact Lyn via our Contact Support Page HERE.

Short Overview…

You can get help and support by any of the following ways:

1/  Contact your Coordinator direct (if you know your Coordinators contact details);

2/  Contact us via the Contact Support Page HERE.

Essentially, AHVISE is managed by Lyn French, and Aussie Helpers, although running the program, they do not get involved in the day to day running of the program.

Therefore please do not contact Aussie Helpers unless a serious emergency.

All AHVISE matters and correspondence should go direct to Lyn French.

Short Overview…

You can get help and support by any of the following ways:

1/  Contact your Coordinator direct (if you know your Coordinators contact details);

2/  Contact us via the Contact Support Page HERE.

To open a support ticket simply go to the CONTACT page on our website and click on the bottom left button that says “CREATE A TICKET” – select who you wish to contact, and enter a message, and we will be back in touch with you asap!