General Support
How to open a Support Ticket for more help...
SUPPORT TICKETS:
You can contact us via our support ticket system, go to this page >>> SIGNUP PAGE and sign up online (free). It will take less than 30 seconds.
Once joined, you can get help and support via the “CONTACT” page.
To open a support ticket simply go to the CONTACT page on our website and click on the bottom left button that says “CREATE A TICKET” – select who you wish to contact, and enter a message, and we will be back in touch with you asap!
TELEPHONE SUPPORT:
You can call our Admin Team on the phone, Monday to Friday from 9am to 2pm. Call 1300 665 232. After those times you can leave a message on the message bank and we will return your call the next day.
EMAIL US:
You are welcome to EMAIL us anytime at info@ahvise.org.au – we reply to emails as soon as possible, usually within 24hrs.
When do the AHVISE admin volunteers work?
The AHVISE Admin Team work Monday to Friday, from 9am to 2pm.
Outside these hours you can leave a message on our message bank on the number 1300 665 232 or you can email us at info@ahvise.org.au.
Please be patient.
Thank you!
I need help or I have a question for AHVISE, what do I do?
We request you go to our CONTACT PAGE HERE and register a support ticket.
Or you can call us on 1300 665 232.
Or you can email us direct at info@ahvise.org.au
Please do not:
- Call Aussie Helpers head office 1300 number
- Email Aussie Helpers staff
- Use Aussie Helpers contact form on their website
Thank you!
Can I call Aussie Helpers 1300 number for help with AHVISE?
Email us via info@ahvise.org.au or call on 1300 665 232. Alternatively, click here to open a support ticket.
AHVISE is a run separately from Aussie Helpers, and we do not work from the Aussie Helpers head office.
Calling or emailing the Aussie Helpers staff for help with your AHVISE queries, feedback or support is not encouraged because they won’t be able to help you and it will take them time to forward your queries onto our AHVISE Support Team.
Thank you!
Volunteer FAQ's
Do I have to have a Working With Children Check (or Blue Card)?
In all states right across Australia you must have a Working With Children Card for the state you wish to be a volunteer in:
QLD: Blue Card
NSW: Working With Children Check
VIC: Working With Children Check
NT: Working With Children Check
WA: Working With Children Check
TAS: Working With Children Check
You should click on the relevant state links and research what is involved for the state you wish to volunteer in. Make sure you meet their criteria, and if they have forms to complete, we encourage you to do so asap.
Do I need a Working With Children for the whole of Australia?
No. Volunteers only need child-work clearance for the States they intend to take placements.
What if the Blue Card (or Working With Child forms) need an AHVISE signature?
Some of the Working With Children Checks and Blue Cards require the charity/organisation you intend to volunteer with, to sign it.
What we need you to do is to download the forms from the official websites (or the Blue Card forms are downloadable below).
If you have a form, and you need a signature from one of our admin staff, please fill out as much of the forms as you can, get your ID documents verified, and send the original documents PLUS one copy (of all of the documents) to:
PO Box 405
Charleville, QLD 4470
Because we are a registered charity, there is no cost to you for the application.
How do I enter my Blue Card into the system?
When you register with the AHVISE Registration Form on this website there will be instructions for you to upload a copy of your Blue Card (or relevant Working with Children check) and Drivers Licence.
Does my partner need a Working With Children check?
Yes. If your partner is helping you in the school room or maybe sports and anything involved with the children they must have a Blue Card too.
Do I have to write the curriculum for my student while I am on the placement?
No. Please do not change the child’s curriculum because when you leave, mum has to go back to what they know. Distance Education schools or home schooling (or whatever program the family are enrolled in) send out assignments and your job is to supervise these and help child/children catch up and do extra if needed. Always discuss with parent on progress in the schoolroom. These mothers are very busy. They appreciate honest feedback and open and honest communication about how their child/children are progressing in their schoolwork.
What about travel costs & reimbursements?
Normally all Volunteers are responsible for their own accommodation to and from Placements.
However, Volunteers can claim up to $1,500 per Placement (in total for both Volunteer and their partner/spouse) and all and any reimbursement claims MUST come with copies of the receipts the Volunteer is seeking to have reimbursed. This is to keep the system fair.
When Volunteers join, they will have access to our Volunteers Financial Hub which has a simple form to complete and upload your receipts (in JPEG, PNG or PDF format) and request the travel refund. Refunds can take up to 3wks, but we do aim for 2wks or less.
DOWNLOAD our Travel Refund Info Form HERE...
Simply click below, and you can view and download our travel reimbursement guidelines.
Placement Questions
How long do I stay at one placement?
There is no time limit. Should a family require help to have someone for one full school term, this is okay and worked out with the Coordinator and the family. it is advised that no placement will be under 6 weeks, the reason being one unit/assignment of school work is 2 weeks, that means you are helping that student do 3 units.
Can I Choose when I do a Placement?
You can choose when you wish to help families in the outback, by providing your preferred dates when you type in your preferences for dates/time of the year you wish to volunteer, on the registration forms on this website.
What happens if my placement “goes wrong”?
We are all individuals but it is very rare that there is a clash, and if there is, it generally is because there hasn’t been enough communication between all parties. If you do not wish to stay or things have gone wrong, you should contact your Coordinator immediately and action will be put in place to terminate you from the placement .
Is there anything I should do before leaving for a Placement?
After making contact with our AHVISE Support Team who matched you with the family, it is good idea to make contact with, and talk to parents and the child, if they wish. Ask the parent for permission to make contact with the School they are enrolled with and have a talk with their teacher. You can enquire whether they have any learning problems, do they like art, sport, music, etc. Try and find out what the child/children likes, dislikes, as this can help you prepare for your time with them better.
I am an Angel, what can I do?
Angels are also just as important as Tutors. Everyone plays a major role. They mostly are the Tutor’s partner, but not always. Some families may have medical emergencies, and Angels can help keep things ticking along. Maybe help around the house or in the garden or maybe just be a cowboy gardener. You could help in the kitchen or maybe help out in the workshop. Be open and discuss ideas with the family before you go. Tell them what you like doing and happy to help with. Communication is the key to successful placement!
DOWNLOAD "INCIDENT REPORT"
If there is an incident at a placement, please click and download our INCIDENT REPORT (below) and provide to our AHVISE Support Team asap. Thank you!
Having Problems Logging In?
I'm having trouble logging in as a Family?
MORE HELP…
When you first register, you will automatically be redirected to the Families profile page. Now you can log in and out of the website anytime to update your details. When you have completed your profile questions you can then go “Create a Placement” (See video training inside the “Family Training HUB” once you log in).
You can always log in and out of the AHVISE website from any computer with your username and password.
You can use your email address instead of your username – either work for logging in.
If you can’t log in for some reason, you can request a new password on the LOG IN box.
Once you have reset your password you should be able to log in as normal.
If you still can’t log in, please contact our AHVISE Support Team.
I'm having trouble logging in as a Volunteer?
MORE HELP…
When you first register, you will automatically be redirected to the Volunteers profile page. Now you can log in and out of the website anytime to update your details. To view the Placement List you must be “Approved” by our Admin – see video below how to get “Approved”.
You can always log in and out of the AHVISE website from any computer with your username and password.
You can use your email address instead of your username – either work for logging in.
If you can’t log in for some reason, you can request a new password on the LOG IN box.
Once you have reset your password you should be able to log in as normal.
If you still can’t log in, please contact our AHVISE Support Team.