LIST OF THE HELP VIDEOS ON THIS PAGE:

How AHVISE works (overview)
Logging in & out

YOUR REGISTRATION
Filling out your profile
Uploading your Photo ID
Signing the T&C Agreement for Volunteers

VIEWING PLACEMENTS
Getting approved to View Placements
How to view Placements
How to apply for Placements
Applying for multiple Placements

ATTENDING PLACEMENTS
Meeting your AHVISE Coordinator
How to cancel a Placement
Preparing for a Placement
During the Placement
After your Placement

CONTACTING US
Requesting Travel Cost Reimbursement
Feedback, complaints & disputes
Getting help & support
How to open a Support Ticket

Short Overview…

When you first register, you will automatically be redirected to the Volunteers profile page. Now you can log in and out of the website anytime to update your details. To view the Placement List you must be “Approved” by our Admin – see video below how to get “Approved”.

You can always log in and out of the AHVISE website from any computer with your username and password.
You can use your email address instead of your username – either work for logging in.

If you can’t log in for some reason, you can request a new password on the LOG IN box.
Once you have reset your password you should be able to log in as normal.

If you still can’t log in, please contact our Support via the Contact Support Page HERE.

Short Overview…

When you first register, you will automatically be redirected to the Volunteers profile page. Now you can log in and out of the website anytime to update your details. To view the Placement List you must be “Approved” by our Admin – see video below how to get “Approved”.

Once logged in – you land on the profile page – and the profile page has four “metaboxes” which you simply click on to open them up. Click and open – fill them in as best you can!

Once you upload some Photo ID our Coordinators will log in, check your details and “Approve” you to view the current Placements available.

If you have any issue with any part of this process simply contact us via our Support Contact Support Page HERE.

Short Overview…

You have to upload your Photo ID to be approved to View Placements.

To upload documents go to your profile page and click on the UPLOAD ID Box – and drag and drop your copies there.

If you still have issues, please contact our Support via the Contact Support Page HERE.

Short Overview…

Providing your AHVISE Coordinator (or uploading onto the website) your signed AHVISE Volunteer Agreement is compulsory before you leave to attend a Placement.

The Agreement exists for insurance and legal purposes.

Please read it through, print it, sign it and upload a signed copy asap.

In the video here it shows you where to access this agreement – or you can download a copy of the Agreement now, on the BLUE download button below.

If you have any issue with any part of this process simply contact us via our Support Contact Support Page HERE.

Short Overview…

When you first register, you will automatically be redirected to the Volunteers profile page. Now you can log in and out of the website anytime to update your details. To view the Placement List you must be “Approved” by our Admin.

To be “Approved” you must have completed most of the profile page with details like you full name and address, and uploaded some Photo ID – like a Drivers Licence or Passport. Ideally before you attend a Placement you will upload your Blue Card (or Working With Children Check) card.

You can always log in and out of the AHVISE website and come back later to add more information and documents.

If you have added your Photo ID, and your profile still hasn’t been “Approved”, then please open a support ticket and let us know so we can action your request asap!  Contact our Support via the Contact Support Page HERE.

Short Overview…

When you first register, you will automatically be redirected to the Volunteers profile page. Once you have been “Approved” by our AHVISE Admin Team, you will be able to view the Placements currently available (by clicking on the menu of the website – VIEW PLACEMENTS).

If you are not approved yet, you won’t be able to access the list.

Once Approved, click on View Placements, and it will show you a list of the current placements, click on each Placement that interests you and you will be able to view much more details on the Placement at that time.

If you have any issue with any part of this process simply contact us via our Support Contact Support Page HERE.

Short Overview…

When you first register, you will automatically be redirected to the Volunteers profile page. Once you have been “Approved” by our AHVISE Admin Team, you will be able to view the Placements currently available (by clicking on the menu of the website – VIEW PLACEMENTS).

If you are not approved yet, you won’t be able to access the list.

Once Approved, click on View Placements, and it will show you a list of the current placements, click on each Placement that interests you and you will be able to view much more details on the Placement at that time.

If you have any issue with any part of this process simply contact us via our Support Contact Support Page HERE.

Short Overview…

If you have added your Photo ID you will be able to click on (and view) the current available Placements on the “View Placement” website menu page. Click on that list, and open up the Placement you wish to apply for.

If you are satisfied that the Placement could be a good fit for you, simply click on the top right button on the Placement Ad Page that says “APPLY FOR PLACEMENT”.

When you click on that a popup will appear asking you for some details about yourself, and why you will be ideal for that Placement.

Complete it as best you can, and the Coordinator for that Family will be in touch with you shortly.

Please open a support ticket and let us know if you need more guidance with this process, on our Support via the Contact Support Page HERE.

Short Overview…

Yes you can apply for multiple Placements.

This can be an ideal situation where you pass through a few areas, at different times of the year, maybe you are on a 6mth travel plan.

Feel free to discuss this with your Coordinator more, and simply click to apply for as many Placements as you feel you can do, and the Coordinator will help you work out which ones are better for your particular situation.

If you have any issue with any part of this process simply contact us via our Support Contact Support Page HERE.

Short Overview…

An AHVISE Coordinator will be in touch with you after you have applied for a Placement, or if she feels there is a Placement available that would suit your registration details.

She will probably contact you by email first.

If you want to have a chat with one of our Coordinators prior to apply for Placements, simply contact us via the Contact Support Page HERE.

Short Overview…

There is no way to cancel a Placement you have committed to attend online, you need to reach out to your Coordinator and discuss that with them in person, or email them with a run down of your situation.

Sometimes you can rearrange the dates rather than cancel, but this is something you can discuss at that time.

Cancelling, or “leaving” earlier should also be discussed with your Coordinator first.

If you do need to cancel your Placement please contact your Coordinator as you have in the past or you can always contact them via our Contact Support Page HERE.

Short Overview…

There are some things that need to be in place before you can attend a Placement.

You should have had some kind of contact with the family direct.

You should have provided your signed AHVISE Volunteer Agreement, a copy of your Blue Card (or WWCC) and your Drivers Licence copy.

Ask your Coordinator what else is required in order for you to head off to your booked Placement.  Contact us via the Contact Support Page HERE.

Short Overview…

During your Placement you should let your Coordinator know you have arrived at the property safely, and get acquainted with the area and services available to you on the property.

If you do need any help please contact your Coordinator direct or via our Contact Support Page HERE.

Short Overview…

Requesting your travel costs to be reimbursed is easy.

Simply go to the top of the website and click on the menu item “Financial Hub”.

Our Financial Hub explains how to fill in your Reimbursement Form online.

Payments can take up to 14 days, but most are paid within 7 days.

If you need any clarification in regards to that process check the Financial Hub first, and if still not sure, simply contact us via our Contact Support Page HERE.

Short Overview…

You can get help and support by any of the following ways:

1/  Contact your Coordinator direct (if you know your Coordinators contact details);

2/  Contact us via the Contact Support Page HERE.

Essentially, AHVISE is managed by Aussie Helpers, although running the program, they do not get involved in the day to day running of the program.

Therefore please do not contact Aussie Helpers unless a serious emergency.

Short Overview…

Essentially, AHVISE is managed by Aussie Helpers, although running the program, do not get involved in the day to day running of the program.

Therefore please do not contact Aussie Helpers unless a serious emergency.

If you need to discuss an issue and need assistance, simply contact us via our Contact Support Page HERE.

Short Overview…

You can get help and support by any of the following ways:

1/  Contact your Coordinator direct (if you know your Coordinators contact details);

2/  Contact us via the Contact Support Page HERE.

To open a support ticket simply go to the CONTACT page on our website and click on the bottom left button that says “CREATE A TICKET” – select who you wish to contact, and enter a message, and we will be back in touch with you asap!